FREQUENTLY ASKED QUESTIONS

Placing an order is simple! Browse our collection, select the items you want, add them to your cart, and proceed to checkout. You'll need to provide your shipping address and payment information. Once your order is confirmed, you'll receive an email confirmation with your order details.

We accept various payment methods including Cash on Delivery and mobile banking (bKash). All payments are processed securely through our trusted payment gateway partners.

Shipping times vary depending on your location within Bangladesh. Typically, orders are processed within 1-2 business days and delivered within 3-7 business days. You'll receive a tracking number once your order ships so you can monitor its progress.

We offer returns within 7 days of delivery for items in their original condition, unworn, unwashed, and with all tags attached. Some items like undergarments may not be eligible for return due to hygiene reasons. To initiate a return, contact our customer service team.

Once your order ships, you'll receive an email with a tracking number. You can use this tracking number on our website or the carrier's website to track your package's location and estimated delivery date.

Yes! We partner exclusively with verified authentic sellers and brands. Every product on our platform undergoes verification to ensure authenticity. We guarantee that all items are genuine and backed by our authenticity promise.

If you receive a damaged or incorrect item, please contact our customer service team immediately with photos of the issue. We'll arrange for a replacement or full refund, including return shipping costs. Your satisfaction is our priority.

Yes, we offer size exchanges for eligible items. If you need a different size, contact us within 7 days of delivery. Exchanges are subject to item availability. If the size you need is not available, we'll process a refund instead.

You can update your account information, including shipping address, email, and password, by logging into your account and accessing the "Account Settings" section. Make sure to keep your information up to date for a smooth shopping experience.

Currently, we ship only within Bangladesh. We're working on expanding our shipping options to serve customers in other countries. Sign up for our newsletter to be notified when international shipping becomes available.

During checkout, you'll see a field to enter your discount or promo code. Enter the code and click "Apply" to see the discount reflected in your order total. Make sure to check the terms and conditions of the code, including expiration dates and minimum purchase requirements.

On the login page, click "Forgot Password" and enter your registered email address. We'll send you a password reset link. Click the link in the email to create a new password. If you don't receive the email, check your spam folder or contact our customer service team.